Start with the store rules, fix the most common issues in seconds, then browse every product in the catalog. Can't find your answer? Our support is on Discord.
The checks that solve most issues before opening a ticket.
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Pick your product to see how to redeem your key, download the loader and install it step by step.
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What's NOCTA PROJECT?
A quick overview of the store, your account, checkout and delivery.
NOCTA PROJECT is a digital store: everything you buy is delivered automatically, right after your payment is confirmed.
• Browse the shop and pick a product and a plan (variant).
• Add it to your cart or click Buy now.
• Enter your email, choose your payment method and pay.
• Your product is delivered instantly on your order page and by email.
You can find all your orders at any time in the Customer Panel (top right of the site).
The fastest way to reach support with the right order details.
The fastest way to get help is to open a ticket on our Discord server.
To get an answer quickly, always include:
• Your order ID (in your confirmation email or in the Customer Panel)
• The email used at checkout
• The product you bought
• A clear description of the problem and a screenshot if possible
Tickets without an order ID take longer to process. Please don't open several tickets for the same issue.
All sales are final. Because our products are digital and delivered instantly, no refunds are issued after purchase.
By completing your order, you request immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once the product has been delivered.
We will only step in if:
• You paid but never received your product
• You were charged twice for the same order
In these cases, contact us on Discord within 48 hours with your order ID and proof of payment. We will deliver the missing product or cancel the duplicate charge.
Any chargeback or payment dispute opened without contacting us first leads to the immediate revocation of your purchase and a permanent ban from the store.
• PayPal Friends & Family payments sent without the required note cannot be delivered or refunded.
By purchasing from NOCTA PROJECT you agree that:
• Each license is for personal use only and must not be shared or resold.
• You are responsible for how you use the products you buy.
• Access can be revoked in case of chargeback, fraud or abuse.
• Prices, products and availability can change at any time.
The full terms are available on the Terms of Service page.
Required note for PayPal F&F payments, or your order can't be delivered.
When you pay with PayPal Friends & Family, you MUST write the note shown on the payment page (your order ID) in the PayPal message field.
This note is the only way to link your PayPal payment to your order.
• Send the payment as "Friends and Family", never "Goods and Services".
• Copy the note exactly as shown, without changing it.
• Send the exact amount shown on the payment page.
⚠️ If the note is missing or wrong, your order will not be delivered and no refund will be issued.
Not sure how to do it? Ask us on Discord before paying.
What to do when your payment is not confirmed yet.
Card and PayPal payments are usually confirmed in a few seconds. Crypto payments need network confirmations and can take from a few minutes up to an hour.
• Don't pay twice: wait for the confirmation first.
• Check your email (and spam folder) for the payment confirmation.
• If it's still pending after 1 hour, open a ticket on Discord with your order ID.
Your product is delivered automatically as soon as the payment is confirmed.
1. Check your inbox and your spam / promotions folder.
2. Open the Customer Panel and log in with the email used at checkout: all your orders are there.
3. Make sure the payment is marked as completed.
Still nothing? Open a ticket on Discord with your order ID.
If you entered the wrong email, the delivery email went to that address.
Open a ticket on Discord with your order ID, the wrong email and the correct one. Once we have verified the order, we will send the product to the right address.
A code can be refused if:
• It has expired or reached its usage limit
• Your cart is under the minimum amount (e.g. NOCTA5 needs €5 minimum)
• It is a first-order code and you already ordered with this email
• It doesn't apply to the products in your cart
Codes are entered on the payment page, in the “Have a discount code?” field.
Click Customer Panel at the top right of the site, then log in with the email you used at checkout. You will receive a one-time login code by email.
From your dashboard you can see every order, download your invoices and find your products again.
From the key you just received to your first launch. Two minutes, four steps.
Nocta Project PVP — setup guide
Before you start
Windows 10 or 11 · antivirus and Windows Defender temporarily disabled · run everything as administrator
Steps
Open the delivery email or your dashboard at Customer → Orders, and copy the key you received.
Disable your antivirus and Windows Defender, including real time protection. They will flag the loader and block it.
Download the loader with the button above and move it to a folder of its own, not your Downloads folder.
Right click the loader and choose Run as administrator.
Paste your key in the field, validate, and wait for the loader to confirm it.
Launch the game, then start the loader when you are in game.
If the loader closes immediately, it was removed by your antivirus: restore it from the quarantine and add an exclusion for its folder. If your key is refused, check that you copied it without any space before or after.
From the key you just received to your first launch. Two minutes, four steps.
Nocta Project PVP — setup guide
Before you start
Windows 10 or 11 · antivirus and Windows Defender temporarily disabled · run everything as administrator
Steps
Open the delivery email or your dashboard at Customer → Orders, and copy the key you received.
Disable your antivirus and Windows Defender, including real time protection. They will flag the loader and block it.
Download the loader with the button above and move it to a folder of its own, not your Downloads folder.
Right click the loader and choose Run as administrator.
Paste your key in the field, validate, and wait for the loader to confirm it.
Launch the game, then start the loader when you are in game.
If the loader closes immediately, it was removed by your antivirus: restore it from the quarantine and add an exclusion for its folder. If your key is refused, check that you copied it without any space before or after.
